Feedback for our Swing Sets:

Dear Jeff & Karen,
Thanks you for the beautiful wooden swing set that we gave our wish child, Camden-3 yrs old. It was very easy to assemble. Camden was climbing all over it within seconds of putting on the slide! He was so excited. The wood is beautiful, the design is so much fun and child friendly. And our wish child is delighted. It wouldn't have been possible with out Kid's Creations.

Michelle Bennett
Make-A-Wish
Program Manager

Folks,

Wanted to share our photos with you for our Kid's Creations Playset for inclusion in your contest. We have recently stained the set with Behr Redstain to add protection from the hot Texas sun. We have 4 children ages 2-12, and they along with their friends and other kids from the neighborhood here absolutely love this thing to death.

Thanks for what you do.
Bill & Patty McClary

Jeff,

We've been spending more time outside than inside since the playset arrived.  The extra length on the few pieces to accomodate my sloped yard worked perfectly as the playset is sturdy (I spend a fair amount of time in it) and perfectly level.  Also, I installed the set myself in about 6 hours.  A helper or two would have cut that time in half easily.  We are loving the playset and thank you for all your help both in customizing the design as noted above and helping to get it delivered on a timely basis.  

Thanks again.  

Blaine Peterson and family.
Norman, OK

Jeff, here is the final set-up for our grandchildren's set. Just finished putting in the rubber mulch today. I would be happy to give your company the highest recommendation for the quality of craftsmanship, the clarity of instructions, and the excellent support that your employees gave me the few times that we were in contact.

I thought that I would share that we received our set Wednesday afternoon in the middle of a WEEK OF WIND STORMS here in WEST TEXAS.  We only had an hour of daylight Thursday & Friday after work but 2 of us completed the set Saturday before lunch.  I say that is pretty good.  Even though it is already chilly here, our kids love the set.  They are 4 & 9!  Thanks so much for a great product! 

I wish everything at our new place was this easy!  

Will send a pic soon.  
Karmen Barker

Jeff,

Jenny & I would like you to know just how great your product is!!! We spent around a year shopping the internet and our local area for a qtuality swing set for our five year old son. Your product more than lives up to its' billing, first the quality of the wood and the construction are of the best we could find, forget the price, your product still stands out better than products three times as much.  My younger brother and I spent just under three hours putting the swing set together with a neighbor helping out in the last half hour of the task. 

The ease of your pre drilled holes and solid construction made it very easy.  Our neighbor mentioned that a friend of his had just purchased a national lumber dealers kit, he had to drill all holes, make all the measurements, and numerous cuts, and none of the wood was rounded on the corners for children’s protection.  

I just think of the time invested and his savings??  He actually spent more and received actually less in the amount of items related to his swing set.  We are extremely satisfied customers, but more importantly our son plays for hours and at times it is difficult to get to come in for lunch or dinner!  Again, Thanks we appreciate your products and customer service, we highly recommend your products to anyone!!!

Sincerely,

Jenny & Jim Dusso

Eyota, Minnesota

Jeff:  Swingset got here; took 2 daughters & 1 son-in-law about 3 hours to put it together.  Everything fit perfectly, all holes aligned, & all parts were there.  A wonderful experience in this day of mediocre products.  Grandkids were playing on it by 1:00.  

Thanks,  
Chuck Lambeck

Jeff,

I have meant to respond sooner on this, but time is always short for some
reason.  First off, I received that Thurs after we talked the replacements
and they were perfect.

I just want to say that all too often we seem to complain when things are
not right, but then never reach out when things are great.  I have to say
things are great and my wife and I are so very pleased we chose to go with KidsCreations.  

The assembly was done by my dad, father-in-law and of course me.  We started at 9am and completed at 3pm.  This included a long lunch and me clearing away some sod where the tower is sitting on.  From horror stories I have heard from friends on the assembly of these things I cannot help but to laugh a little thinking about the ease we had.  I can only attribute this to of course our ability to follow instructions, but more so the clear directions and superior product your company produces.  

So much for the technical aspect of the swing set.  When my daughter first saw she nearly passed out with happiness.  She calls it "Isabella's Park".....and is on it very often.  We love it because it is great for her to be outside all the time, good exercise and of course it tires her out :-)..

Once again a big thanks to KidsCreations for an excellent product and
wonderful customer service we have received to date.  Look forward to a continued relationship as the kids grow and swing set requirements are
changing.

Kind Regards,
Andrew Giannetto

Just wanted to tell you that I put together the swing set this weekend.  Took less than 4 hours and it is fantastic.  Not only did all the parts fit together perfectly but the quality is excellent.  

This is the second swing set I have put together (the first one was from Toys R Us). There is no comparison in terms of quality and the other swing set took nearly 4 days to put up versus 4 hours for this one.

Thanks again.

Ashley

Jeff,

Thanks for the help with my order.  Everything went together pretty well in 8 or 9 hours.  The longer pieces to accommodate our slope worked out awesome!!

Regards,

Chuck Poston

Hi Jeff,

Just wanted to drop you a line and let you know the playset we purchased 2 years ago is holding up well. My kids have thoroughly enjoyed playing on it. My son who has Downs syndrome has had many successful physical therapy sessions on this playset! We are very pleased with the craftsmanship and have recommended your company to family & friends.

Thanks for everything.

Paula  & Kurt Storm

Hey Jeff,

I just wanted to let you know that I am very pleased with your company and product, and I will be referring everyone I know to you.

The website ordering experience, and design tool was so easy to use. And it really was a great feeling to design the swingset, and then build it myself.

The lumber and equipment showed up on time, and was in great shape. Everything was pre-drilled, marked, and the instructions were great and easy to understand and follow.

Lastly, after I built the swingset online, I hit "call to order" and a rep called me almost immediately with my order in hand. She said it would take up to XX weeks to deliver, and I said I needed it for my daughters birthday.
She promised delivery by that date and sure enough it showed up on time.

Great company, great people, and great product, you should be very proud.

Christian

We wanted to say thanks for making such a great swingset.

I flew my dad out to help me put it together as well as get some quality  father/daughter time. I wanted to pass on that even with an uneven backyard we still managed to get all the bolts in and get it level in
the end.  The quality and craftsmanship were excellent and my kids will enjoy this set for years to come. Thanks again for making such a great product.

Mindy Brill
Valencia, CA

Jeff and Karen,

Just wanted to drop a few lines to express my appreciation on your product and services. I would say I have never done anything like this before and this is my FIRST time emailing a company to express my thanks.

I am one happy customer. Not only that your product exceed my expectations but your customer service is just unbelievable. The instructions were easy to follow. FATHERS, listen to Jeff and read the instructions at least twice before you assemble your set. And yes, they are all there. I thought I was pretty handy (as I have remodeled my home multiple times) and only scanned through the instructions once. I got stuck in the middle of the set up and had to call Jeff. Jeff and Karen walked me through and waited on the phone while I tried out their suggestions. Man, I was forever thankful. Jeff, you are one patient guy. I am Field Applications Engineer and I have recommended your website and product to pretty much all my customers and neighbors. I usually don't brag about anybody's product but my hat is off to your company. Outstanding product, outstanding service and the price is so competitive (I'd have paid more had I known that your product and services were this exceptional... and that is no lie). I am so glad that I stumbled on your website during my google search for my daughter's swing set.

Attached is the finish product. Thank you so very much.

Neil, Kim and Emma Le

Dear Jeff,

We had researched for a month, looked at many different makes and models of playsets, and were not satisfied until we found yours. All the others we looked at consistently fell short in quality, craftmanship, and value; and they paled in comparison to yours.

Kid's Creations is simply built to last! As you know from speaking with us, we have six children at home ranging from 2 to 15 years old?.. and they all love it! If you remember, our 2 yea old, Zoe, has a genetic, life-shortening disease called Cystic Fibrosis. We have to really keep her healthy.

We originally started out looking for something that she would love to do outside so she could get some regular exercise and enjoyment. Jeff, she is crazy about the playset! She would actually ask us several times everyday when it would finally arrive to us.

Delivery was actually pleasingly quick from the time of order. She was ecstatic when the truck pulled up and we told her that her playset was here! In addition, we bought approximately 4,000 pounds of rubber mulch to accompany it. Obviously, the rubber is very durable and does not deteriorate nor does it harbor a lot of bacteria etc. which is extremely important when it comes to Zoe?s health and longevity, not to mention the others as well.

The directions were very clear and easy to follow! I loved the numbering system for the parts. It made the building and installation a snap! I think it took myself and one of the other kids about 5 to 6 hours total to construct the unit. not bad at all!

We highly recommend Kid's Creations! Kudos to you Jeff! Thanks again!


Sincere Regards From A Happy Mom and Dad,

Scott & Jada Ose

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Jeff,

Our kids have had the summer to play on the new swingset. I can honestly say that they along with the rest of the neighborhood kids just LOVE it!!! It is so sturdy that even the adults can play with the kids on the swingset as well. You may have noticed several other sales in our immediate location since I have been telling anyone who would listen about your product and your customer service. Keep up the GREAT job!!


Ron Cox

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Jeff,

Thanks for your call last week letting me know I won the September drawing for a free play set. You made my day. My son loves his new play set. It was easy to put together with the instruction that were provided...Thanks again.

Regards,
Steve Ridge

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Dear Kid's Creations:

The Dennison family would like to thank you for building such an exceptional product. After shopping for what seemed to be YEARS, we settled on your product and are we glad. The directions were clear and concise, and when we had a question your support team was available on Saturday afternoon at 4:00. When other companies are using an answering service, you answered and reassured us we were completing the project correctly. Thanks. Our Children seem to be on the swingset at all times, not to mention our friends and family. It would not shock us to see other Kid's creation products in our neighborhood soon. Thanks again,

The Dennison's

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Jeff,


Words can not describe how shocked I am that you drew us for your giveaway! Our entire family is very grateful for your generosity, I'm quite sure there is no other company, that would do such a thing.

I did quite an extensive search for a durable, not to mention quality product. And I most definitely found that in Kid's Creations!

A fellow firefighter and myself had pretty much all of the structure (clubhouse, swing-beam, ladder, rockwall, ropeladder, gangplank) assembled in about 4.5 hours. Great instructions, easy to follow (read twice assemble once)! You were definitely correct in reference to the "Father Thing". Anyway, long story short, thank you and your "TEAM" so very much!

Respectfully Yours,

Dave, Tonya, Courtney, and Madison VanDerbosch

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I just thought I'd send a picture of the new Kid's Creations playset that I recently built for our 2-and-a-half year-old son. He loves it! (And so does his 12-year-old babysitter!) The directions were good (though I had to search a little to figure out how to assemble some of the options that we got) and it went together very quickly. It looks great! I compared many playsets before purchasing this one. I believe Kid's Creations quality is equal to most of the higher-priced sets on the market.

Thanks again,
David Anderson

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Jeff,

We received our Entertainer II on Monday and my husband was so impressed with the quality of wood. We were going to have Mr. Handyman put it together, but after looking at it, we decided to give it a try ourselves first. I read the directions and my husband and friend put it together in about four hours!! The kids were thrilled, and the general adult reaction to seeing the playset is "oh, wow!" Then they ask us where we got it from - so we are plugging you!

We are extremely impressed with the quality - it is by far the best constructed of all the playsets I researched (and I did my homework). The wide sturdy ladder is awesome. We couldn't be happier with our purchase! Everytime I look at it, I pat myself on the back for picking the "right" company! Thanks for offering such a quality product in a market full of wanna-be's.

Sincerely,
The Burk family

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We LOVE our new swingset and wanted to send photos over. The quality is amazing and it was easy to install and our daughter plays on it every single day. We look forward to enjoying many years with it.

Thanks!
Wendy, Larry and especially Isabel Pregiato

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Hey Kids Creations! I just wanted you to add our names to the list of satisfied customers. I was a bit apprehensive to buy such a major purchase on-line, but found that everything went exactly as described on your website. From ordering, shipping and installation - it all went off without a hitch. And I have to say our kids (and all the neighborhood kids) LOVE it. Keep up the good work - and if you have any potential clients looking in the Washington area, you're welcome to send them by our house to see your product. It's great!

Thanks!
~*~*~*~*~*~*~*~*~*~*~*~*~
Rhonda Olnick

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Hi Jeff -

I want to tell you how pleased Keith and I are with the swingset you made for our daughter Kate. The craftmanship and wood quality are outstanding and we are thrilled that it turned out so well!!! I have been raving about you and your company to everyone! I was a little nervous ordering from the internet, but after talking with you before ordering I felt comfortable and thought you would do a great job - and you did!!! You were also there for us during our "assembly". Which for me was comical watching my dad and husband put it together - especially since I wasn't allowed to help :). It took them 2 days, but everything went together very well. Our daughter loves the swingset - she tells us all the parts are her favorite. If you ever need a reference, please feel free to use our name!

I'm sorry it has taken me so long to let you know how everything went. I have sent a picture of the finished masterpiece (which it is!). Thank you very much Jeff - we are really enjoying the swingset!!!!! I don't know if we can add more onto this swingset, but if we ever want to - I know who to call :)

Another VERY satisfied customer,
Jeanette Wade

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Hi Jeff,

Thank you so much for all your assistance and service in helping us acquire a fantastic swingset. It arrived in just a couple weeks, just as you promised. Indeed, you helped us get it here just in time for my husband to build it before his foot surgery. We have had it a month now and are using it all the time! That includes the grown ups. We are so impressed with how attractive and sturdy it looks and feels! The ladder is very large and sturdy. Indeed, the entire playset, wood and accessories, is so much higher quality than we see in most other people's backyards. In fact, the only comparable playsets I've seen around have price tags that are at least a thousand dollars more. At least.

We look forward to adding on to our set in a couple years, perhaps another level! Since we put our playset on a slope (so it can get shade and have a nice view of the surroundings from the fort), we had to adjust the slide and ladder as seen in the picture. My husband, a physics teacher, and I designed the adjustments and then we called you to buy some more wood. The shipment of extra wood arrived in just a couple days, just in time for us to finish the playset for my daughter's birthday. Thank you!!!! We love the bottom floored-in level for picnics and shaded play. We leave toys out there. Each and every attachment is used a lot by my oldest daughter, age 4. My just turned 2 year old enjoys not only the baby swing, but also the glider swing and the fort area, both upper level and lower level. I enjoy the disk swing best myself! The slide is very fast! We are so proud we took the time to research playsets and found your website. We have no regrets about our decision to buy from you. We now tell everyone who is looking to buy a playset about your website.

Thanks,
Jessica Ames

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The wood is beautiful (only one knot in all of the lumber), the holes lined up perfectly every time, and the swingset doesn't budge an inch with all of the cross-support. My kids were on it before it was even finished they couldn't wait. My neighbors are impressed at the beauty of the finished product, and as a real do-it-yourselfer I'm very pleased with the quality of the product and parts. I'd rate the instructions an 8 on a scale of 1-10 - they were easy to use. Lastly, phone help was extremely polite, everyone knew their product, and when they took a message always got back to me promptly. It's a pleasure to deal with a very professional company!

Barry
Pennsylvania

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Jeff, Ron Locandro, a Mr. Handyman owner in Connecticut, just called with an update on a Kid's Creation playset they just assembled. He said it went great and the customer is delighted! Ron commented that the installation instructions were clear, the quality of the materials was very high and things fit together perfectly. He has a couple more installations scheduled and is looking forward to them.

Thank you for the opportunity to work with Kid's Creations. If you have any questions, or if any Mr. Handyman owners call with questions, feel free to direct them to me.

All the best,

John
Mr. Handyman International, LLC

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Jeff,

Thanks for the great product. Our set was assembled in 5 hours by two people. The instructions were very clear and easy to follow. Your design process was the best - it allowed us to get the exact set we wanted for the space we have. Every piece fit together without difficulty and the lumber is obviously top notch. Your set design is so well thought out. I also appreciate you calling me on a Saturday to set up delivery of the one piece that was cracked in shipment. The kids are already loving it!

Thanks again.
Brad Nichols
Arizona

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Jeff,

Don't hesitate to add me to your growing list of testimonials. What a pleasure it was working directly with the owner of a company instead of getting tangled up with Sales and Tech Support. Something you don't advertise on your web site is your availability to assist with any installation question and, in my case, help customize the design. You were always available (or called back within minutes) -- even on the weekend.

Even though I customized the Ring Master to include almost every option available, every piece fit perfectly - except for one due to the customization -- and you didn't hesitate to overnight a replacement at your expense. I want your potential customers to know this not because they should expect any problems, but because of the hassle-free and timely manner you responded to this glitch. Your personal customer service was exemplary.

I also appreciated the fact you sent me extra nuts, bolts, and even railings. You made sure I didn't come up short on hardware on what was probably one of your largest sets. Great service, great quality, and a great price too. I highly recommend your company.

Thanks,

Mark Boyd

Note:

• Of all the options I added, I would encourage your Ring Master customers to seriously consider the one option I almost didn't add - the straight slide. My 3, 4, and 6 year old love the long straight slide even more than the tube slide (at least so far)
• The wood roof option was for my wife and I - beautiful isn't it?
• We stained with Olympic Maximum "Redwood Naturaltone" "wood toner" stain available at Lowes. I recommend it.
• The ground cover is rubber chips from Permalife. Like Kids Creations, I found them to be the best price for the best quality on the internet.

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Dear Jeff-
We have had our 3 ring adventure for about a year now and couldn't be happier. My daughter was able to independently use most of the equipment at 20 months old. It was so nice to see that she was able to climb the steps by herself (which she was not able to do with the Rainbow swing sets) and use the slide. We live in Maryland where the weather can be bad in the winter, but we use the swing set 10 months out of the year! My dad and husband were able to put the swing set together easily in about 6 hours. This was the best purchase we made when we bought out new house and all of us are so happy with the set!! I have referred many customers to your swing sets, including my neighbor who purchased one right away! Thank you for making such a high quality product. Here are some pictures of our swing set for the contest and testimonials.

Melissa Gordon
Maryland

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Hi Jeff: I'm finally sending you some feedback on the Grandstand Swing Set that we purchased from you in July. Wow! Is the best way we can describe how happy we are that we chose a kidscreations product. We checked and compared dozens of different swing sets and feature for feature yours is the best. The quality of the materials is second to none. We also know that we got the best value for our money. The assembly was easy (we're both over 50 and we were able to complete the assembly ourselves). We weren't as fast as some people claim to have been, but if we could complete the assembly, anyone can!

Thanks again for a great product: we're very happy with the swing set, our son can't get enough of it and we're thankful that we came upon your website. Keep up the good work and we wish you continued success.

Thanks,

Bob and Pam Morgan

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We are so grateful for all of the extra effort that you put into Joanna's Swing Set. In her case, it was installed with extra elements such as the sand table, walking beam and the rock wall with two more slides. Your addition of the extra steps and platform also will make this much more user friendly for her. She will truly grow into to her playground.

Her therapist has seen everything and was quite pleased...her walker...serves (as) a reminder that she wasn't really expected to walk...We thank you so much and will recommend you to others who would benefit from your services.

David Boswell Make-a- Wish Foundation

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Jeff:

I wanted to thank you so much for the wonderful swingset we received just a couple of weeks ago! Our kids love the Big Top swingset and we could not ask for a better quality swingset at such a wonderful price.

You provided us with wonderful customer service and answered our numerous emails and phone calls very promptly and also were very patient as we almost was emailing you every day!

I emailed pictures of the swingset to our families and they were in awe on how beautiful the Big Top looks!

It took my husband two days to put it together (a few hours on each day of the weekend) and he had no problems. Each piece was numbered and the instructions were very easy to follow. The kids were playing on it as soon as it was built. My 17 month old son already knows how to climb up the stairs and go down the slide on his own but of course he loves the baby swing the best! My 5 year old daughter is loving every bit of the swingset and loves to eat at the picnic table!

We are very happy and will recommend your company to everyone we know!

Thanks again for a wonderful product and our kids thank you as well!

Fara & Dean DelPlato

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Jeff,

Sorry it has taken me so long to write, but we wanted the grass to grow in around the new play area before we took our pictures for the contest!

We ALL want to thank you for not only the wonderful swing set, but also all of your help getting it here. I loved that every time I called your company I got you personally on the phone. You were really helpful in making our choices when we purchased the big top, even down to the colors of the swings! Our choice of the 360 tire swing was the best. Apparently, all four year olds love to be as dizzy as possible!

You were very patient with me and my many phone calls. You were great in working with the shipping company to make sure it got here RIGHT ON Jack's birthday. The few issues we had with mixed up shipments with another family were taken care of so promptly that we weren't delayed at all with the building of the set either.

We tried to keep track of how long it took us to build, and as far as we can tell it was about 6 hours. However, half of that was two people and half of it was just Jimmy by himself! Not sure how, but he got the swing beam up all by himself. Still can't figure that one out, but he sure was proud. Our neighbors kept saying that everyone they knew who bought a swing set kit was kicking themselves for it, that it was impossible to put together and took forever. We were happy to prove them wrong by having it fully built before they got home from work on the very same day it was delivered.

Our neighbors all have those "other" sets that are painted and built only with ladder rungs and two by fours. All of their kids now play in OUR yard, because the set is so much roomier and easier to get around. We love it also because we can get in too! When the two year old demands "c'mon Mommy, up in the clubhouse!!", I can go right along. He can get himself up and down your great ladder, and I can get up too with no trouble at all. The huge size of the tent is also great for keeping the tower, ladder, climbing wall and such all out of the sun.

All in all, I want you (and anyone else that's wondering) to know that your company is just as good as it appears, that the product is just as quality as it seems, and the building of the set is just as easy (and fun, actually!) as everyone is reporting. If there's anyone in Massachusetts that needs to get a look at one, just let me know. We love showing it off. We're proud to tell everyone that we got a set that's nicer than Rainbow for half the price!

Again, thanks for everything you've done for us. Jack's birthday was a great success, and we're recommending your product to anyone that will listen. Attached are a few pictures of our great back yard. Hopefully one of them will be good enough for the monthly contest!

Kristi Davin

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Jeff,

I wanted to let you know that the set-up of the swing set went very well. My husband started putting it together about noon on Friday. His brother helped later in the afternoon and it was up and half the kids in the neighborhood were playing on it by 7:00pm. It probably would have been up sooner if it had not been such a hot day. We were extremely impressed with how easily it went up. We had heard horror stories about assembling swing sets from other manufactures. We will definitely recommend Kids Creations to our friends.

Thank you,

Lisa Ward

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Jeff,

I would greatly recommend your products for anyone looking to get exceptional quality at a very reasonable, low price. My wife and I would like to convey how happy we are with the Three Ring Adventure Swing Set. This is just what we wanted. The step by step instructions made it easy to put together and the pre-drilled holes aligned perfectly. It took about 5 hours to assemble and in no time our two girls felt right at home.

The affordable price and beautiful red wood made it easy to purchase. We were also impressed with Jeff's customer service as well as the easy going delivery man. He backed his truck exactly where we wanted and even helped unload the swing set.

The swing set and play station looks great in our backyard and best of all my daughters love it! They are always outside climbing and swinging. I would recommend Kids Creations to anyone. Thanks again Jeff!

Sincerely,

Curtis & Amy Gatlin
North Carolina

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Jeff,

Thanks so much for providing such an outstanding product at such a reasonable price. The swingset shipped on the exact day you said it would, and arrived within a week. I just finished assembling our swingset (a slightly modified/customized Acrobat model), and the kids played on it all day. Total assembly time was around 7-8 hours (with mainly just 2 people), which was probably a little longer than most sets due to the large bridge section. The instructions were excellent, and all of the pre-drilled boards lined up very well. I would highly recommend your products for anyone looking to get exceptional quality at a VERY reasonable price. I have attached a couple of pictures of the completed swingset.

Tedd Childers

P.S. We used pea stone for the swing set area, and I would highly recommend it for anyone else who asks about a good base material. Short of the rubber mulch, pea stone is probably the best thing you can use (inexpensive, and very giving).

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Jeff,

We would like to express how happy we are with our swing set. You promised it would take 4-7 hours to put together and you were right! It took us only 4 hours from the time we stepped outside until my daughter could use it. The directions were so easy, especially since we'd never tackled a project like this before. And the set is still holding strong after one of the harshest New England winters we've had in a long time.

Thank you very much for providing such a superior product and customer service to match. We will be recommending you to all our friends and neighbors.

Sincerely,

Bob and Melissa Boynton

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I trust the safety of this swing set for my grandchildren, and feel the quality will still be there for their children to enjoy.

Roberta Bird
Bird Engineering